What We Collect
We may collect your name, phone number, email address, property address, service request, and any notes you send when asking for a quote or booking a job.
Privacy Policy
Your Information Stays Protected
This page explains how The Shiny Happy Cleaning Company handles the details you submit through the website, by phone, or by email.
Why We Use It
We use your information to answer enquiries, prepare quotes, arrange visits, provide services, manage bookings, and respond to customer service questions.
Our Lawful Basis
We normally process enquiry and booking details because you asked us to take steps towards a booking, because we need the details to provide a service, or because we have a legitimate business reason to manage customer enquiries and records.
Where It Is Stored
Your details may be stored in our email inbox, website form system, phone records, or booking tools so we can manage your enquiry and keep a record of the work we carry out.
Who We Share It With
We only share your details with service providers that help us run the business, such as website hosting, email, contact-form delivery, phone, chat, and booking systems, and only where needed to provide the service.
How Long We Keep It
We aim to keep quote enquiries only for as long as reasonably needed to respond and follow up. If work is booked, we may keep service and invoice records for longer where needed for customer service, accounting, insurance, complaints, or legal obligations.
Your Rights
You can ask for access to your personal data, request corrections, ask us to delete information where appropriate, or object to certain processing. You can also raise a concern with the UK Information Commissioner's Office.
Privacy At Collection
What Happens When You Contact Us?
When you use the website form, email us, or call the team, we use the information you provide to respond to your enquiry and, where relevant, arrange a quote or booking. If you want something updated or removed, please contact us using the details on the contact page.
Need to Talk It Through?
We’re happy to explain how quotes, bookings, and customer details are handled.